Impact of the Leadership Professional Development Program for the Virtual Customer Service Leadership Team

Impact of the Leadership Professional Development Program for the Virtual Customer Service Leadership Team

A newly formed Virtual Customer Service (VCS) Leadership Team at a Fortune 500 company participated in a virtual professional development program to help a new team connect quickly with the goal of increasing their effectiveness. The specific outcomes for this program were to: increase self-awareness for team members and how they and other members would contribute to the team’s success, as well as develop key insights into how to effectively communicate, collaborate and achieve the desired team results.
A brief explanation of the program provided as well as evidence of goal achievement.

Information that Adds to the Art of Selection for the Financial Industry

Information that Adds to the Art of Selection for the Financial Industry

The most successful financial planners are those that possess a high level of versatility and are able to easily adapt to change. They understand people very well, but they are also very focused on attaining good results. Because of the nature of their business, they are very structured and adhere to financial systems. They understand their roles and take pride in their work. While they focus on the present, many have the drive to further advance their careers and become even more successful.

The information presented in this paper to observe successful and un-successful financial planners. These observations will also carry over into other sales fields.

Inclusivity in Engineering Curriculum in the Age of Industry 4.0: The Role of Internet of Things

Inclusivity in Engineering Curriculum in the Age of Industry 4.0: The Role of Internet of Things

This paper demonstrates that when education programs are delivered as if all students have identical learning styles and needs, the students with unique learning styles are put at a disadvantage. On the other handed the authors also describe how the application of digital technology, in particular, the Internet of Things (IoT), is making inclusion possible and democratized education affordable.

Creating Data-Driven Undergraduate Student Engineering Typologies to Shape the Future of Work

Creating Data-Driven Undergraduate Student Engineering Typologies to Shape the Future of Work

This research provides data driven insights that can be used by engineering educators to better understand distinct segments of undergraduate students. Three clusters emerged that delineated students into three distinct typologies: Steadiness Compliance (SC); Influencing Steadiness (IS) and Dominance Influencing (DI) typology. This affirms once again that students are unique and individual differences require different teaching and learning approaches.

2021 Adverse Impact

2021 Adverse Impact

Our regularly updated adverse impact studies provide evidence that our assessments offer equal opportunities for all protected groups. This Equal Employment Opportunity Commission (EEOC) definition includes: gender, race, disability and Veteran status.

Style Insights® 2021 Technical Manual Version 1.0

Style Insights® 2021 Technical Manual Version 1.0

The following TTISI Style Insights Technical Manual Version 1.0 contains information on the history and development of our behavioral assessment, from its beginnings to current implementation. Included are a host of mathematical, statistical, and psychometric analyses used to establish evidence of validity and reliability of this TTISI assessment. The reader interested in all the details is encouraged to read the manual in its entirety. However, if the reader is interested in the final results, one should focus on Section 16, which serve as a summary of what has been presented elsewhere in this work as well as thoughts for future projects and studies. Appendix B, starting on page 176, presents results from our logistic regression approach to O’NET occupational title identification through the Style Insights variables.

Competencies, Conflict and Career Growth: How Real Work Experience Impacts Young Workers

Competencies, Conflict and Career Growth: How Real Work Experience Impacts Young Workers

In the paper ‘Co-op education and the impact on the behaviors and competencies of undergraduate engineering students’, Dr. Nassif E. Rayess, Dr. David Pistrui, Dr. Ron Bonnstetter and Dr. Eric T. Gehrig used TTI Success Insights’ TriMetrix DNA assessment to gauge the effect of an internship experience on undergraduate students’ behaviors and competencies.

The Industry 4.0 Talent Pipeline: A Generational Overview of the Professional Competencies, Motivational Factors & Behavioral Styles of the Workforce

The Industry 4.0 Talent Pipeline: A Generational Overview of the Professional Competencies, Motivational Factors & Behavioral Styles of the Workforce

To prosper in the Industry 4.0 ecosystem, individuals and organizations will be required to develop 21st century skill sets. This research seeks to identify emerging trends, pinpoint challenges and gain data-driven insights into the forces shaping the technical talent pipeline of Industry 4.0 in the United States. To successfully navigate the Industry 4.0 environment (and beyond), organizations will need to integrate four different generations (soon to be five) in their workforce. Next-Generation Leaders were found to be lacking in creativity and innovation and conceptual thinking, critical skills required in navigating an Industry 4.0 environment. This should serve as a wake-up call to educators tasked with overhauling an antiquated system, particularly at the graduate level. Based on responses to a series of questions using the TTI TriMetrix DNA assessment suite a data-driven, validated assessment instrument, this research presents an overview of the development of 25 professional competencies that contribute to superior performance.